Effective Date: April 22, 2026

1. OVERVIEW

CA Psychology, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information.

This Privacy Policy describes how information is collected, used, and disclosed through our website and related communications. Because we provide healthcare services, this document also incorporates elements of a Notice of Privacy Practices in accordance with the Health Insurance Portability and Accountability Act.

This policy applies to:

• Visitors to our website
• Individuals who contact us electronically or by phone
• Current and prospective clients

2. WEBSITE VS. PROTECTED HEALTH INFORMATION (PHI)

Website Communications: Information submitted through website forms, email links, or general inquiries may not be fully secure and may not yet be considered Protected Health Information (PHI).

Client Care: Once you establish care, your information is maintained as PHI and protected in accordance with HIPAA and applicable state law.

3. INFORMATION WE COLLECT

A. Information You Provide

• Name
• Email address
• Phone number
• Information included in messages or contact form submissions

B. Health-Related Information

• If you voluntarily include health information in communications, we will treat it with appropriate confidentiality safeguards.

C. Automatically Collected Information

• We may collect limited technical data such as:
  • IP address
  • Browser type
  • Pages visited
  • Referral source

D. Cookies and Analytics

• Our website may use cookies and basic search engine optimization (SEO) or analytics tools to improve performance and visibility. These tools generally collect de-identified or aggregated usage data and are not used to intentionally identify individuals.

4. HOW WE USE INFORMATION

We use information to:

• Respond to inquiries and communication requests
• Coordinate consultations or services
• Operate and improve our website
• Comply with legal, ethical, and professional obligations
• We do NOTsell personal information.

5. THIRD-PARTY SERVICES AND DISCLOSURES

We utilize third-party services necessary for operating our practice and website. These may include:

• Secure email and contact form services via Hushmail (HIPAA-compliant, Business Associate Agreement in place)
• Electronic health record and client portal services via SimplePractice (HIPAA-compliant)
• Website hosting and embedded services, which may include:
  • Google Maps (for location display)
  • Embedded professional profiles (e.g., Psychology Today)
  • Linked forms or documents

These third parties may process limited technical data (e.g., IP address) as part of standard website functionality.

We only share information:

• With service providers as necessary to operate our services
• As required by law
• To prevent serious harm or comply with legal obligations

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

Email and contact form communications are routed through a HIPAA-compliant provider

Client records are maintained within a secure electronic health record system

Access to information is limited to authorized use

However, no method of transmission over the internet is completely secure. You are encouraged to avoid submitting highly sensitive information through initial website contact forms when possible.

7. DATA RETENTION

We retain information in accordance with legal, ethical, and professional requirements:

Website inquiries: retained only as necessary to respond and maintain business records

Client records: retained in accordance with applicable laws and professional standards (typically multiple years)

8. YOUR PRIVACY RIGHTS

General Rights

You may request to:

• Access or correct your personal information
• Request deletion where legally permissible

HIPAA Rights (Clients)

Clients have the right to:

• Access and obtain copies of their records
• Request amendments
• Request restrictions on certain uses/disclosures
• Receive an accounting of disclosures
• File a complaint without retaliation

9. USES AND DISCLOSURES OF HEALTH INFORMATION

We may use and disclose Protected Health Information for:

• Treatment (e.g., coordination of care)
• Payment (e.g., billing, insurance processing)
• Healthcare Operations (e.g., quality assurance, administrative functions)

We may also disclose information:

• When required by law
• For public health and safety purposes
• To avert serious threats to health or safety
• For legal or administrative proceedings

We apply the minimum necessary standard where applicable.

10. TELEHEALTH AND ELECTRONIC COMMUNICATIONS

Telehealth services are provided through the secure platform integrated within SimplePractice.

Client communications, including messaging, occur through secure, HIPAA-compliant systems once services are established.

11. CALIFORNIA PRIVACY RIGHTS

Under the California Consumer Privacy Act and related laws, California residents may request access to and deletion of certain personal data and receive information about data practices.

We do not sell personal information.

12. DO NOT TRACK SIGNALS

Our website does not currently respond to “Do Not Track” browser signals due to the absence of a uniform standard.

13. CHILDREN’S PRIVACY

This website is not intended for children under 13, and we do not knowingly collect information from children through the website.

14. THIRD-PARTY CONTENT AND LINKS

Our website may include embedded or linked content (e.g., Google Maps, professional directories, informational videos). Interaction with these services is governed by the privacy policies of those third parties.

15. UPDATES TO THIS POLICY

We may update this policy periodically. Updates are effective upon posting with a revised effective date.

16. CONTACT INFORMATION

CA Psychology, LLC

P.O. Box 8272

Honolulu, Hawaii 96830

Email: mail@ca-psychology.com

17. COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

18. WEBSITE DISCLAIMER

This website is for informational purposes only

Use of this website does not establish a therapist-client relationship

Email and contact forms are not appropriate for emergencies

If you are in CRISIS, call 911 or go to your nearest emergency room

19. ACKNOWLEDGMENT

By using this website, you acknowledge that you have read and understand this Privacy Policy.